Trigram: CRM
v2202041101
Screenshot
Value proposition
The Customer Relationship Management (CRM) ASSISTANT module enables:
Have detailed information on the French pharmacy panel
Return your targeting and scoring data
View outlets that have not been visited
Monitor the achievement of targets by outlet
This module is for you if:
You want to track the performance of your sales force
Data sources
OHC Targeting and Scoring
Client Data
Geographic territories
Data for Metropolitan France
Corsica
DROM-COM:Guadeloupe, Reunion, Martinique, Guyana
Marché
No limitation on market size
Applicable on human medicine, veterinary medicine and non-medicinal product
Statut
Subscription
Territory Management Essential
Objects present in the sheet
Functional cartridge
Time selector
Geographic voters
KPI #Contact
Distribution of contact type
RCM table - Details by pharmacy
Order Summary Table
Order Trend Table
Indicateurs
Indicators:
Number of visits
Number of orders
# contacts: number of contacts made over the reporting period
Visit target: target in terms of number of contacts set for one year
Last action date: date of last contact (physical or telephone)
Type of last action: 1. Physical contact at POS / 2. Phone call
Orders (in €): total amount ordered from the outlet as reported in the underlying input file over the period
Of which discounted : total discounted amount of the outlet over the reporting period
Transformation rate: by outlets with at least one order over the reporting period out of the total targeted outlets.