FAQ
Articles related to HUB usage issues
66 articles
A
M+8
Written by Anthony Cabos, Maxime LE MOIGNIC, Matisse PEDRON and 8 others
What is the TVASI (Sales, Purchases and Unknown Stocks Table)
Written by Sébastien GUICHARD. Updated over a week ago
The HUB, a complete and continuous support plateform

Written by Maxime LE MOIGNIC. Updated over a week ago
The HUB training guide

Written by Maxime LE MOIGNIC. Updated over a week ago
Create and modify a SUCCESS article
A
Written by Anthony Cabos. Updated over a week ago
My accesses

Written by Maxime LE MOIGNIC. Updated over a week ago
Create an account for a user from a third party organisation (TPAA)
M
Written by Matisse PEDRON. Updated over a week ago
Can I extract the data from the HUB in ".csv" format?

Written by Maxime LE MOIGNIC. Updated over a week ago
Setting up my homepage
Written by Mael PELHATE. Updated over a week ago
Your level of experience The HUB

Written by Maxime LE MOIGNIC. Updated over a week ago
Add a market

Written by Maxime LE MOIGNIC. Updated over a week ago
Import / Export of bulk products
Written by Mael PELHATE. Updated over a week ago
My contracts

Written by Maxime LE MOIGNIC. Updated over a week ago
Technical requirements

Written by Antonin LE MASLE. Updated over a week ago
Empty your browser's cache
How to clear your Google Chrome browser cache
Written by Maxime LE MOIGNIC. Updated over a week ago
Reset / change your password The HUB
How to change the HUB password
Written by Maxime LE MOIGNIC. Updated over a week ago
Setting up new products

Written by Maxime LE MOIGNIC. Updated over a week ago
I get the message "Invalid token".
Reset passwordh
Written by hasanaj elisa. Updated over a week ago
Activity journal
Find the trace of the events in the backgroundh
Written by hasanaj elisa. Updated over a week ago
I have a "Connection lost" error message
An error has occurred
Written by Maxime LE MOIGNIC. Updated over a week ago
DocuSign, CRM tool in our business process
Docusign: CRM tool in our business process
Written by Maxime LE MOIGNIC. Updated over a week ago
Optimize recurring extracts
Solutions to save time during regular extraction
Written by Antonin LE MASLE. Updated over a week ago
Bad gateway
"Bad Gateway" error message
Written by Antonin LE MASLE. Updated over a week ago
Estimated sales volume by prescriber
How to evaluate your sales volumes in pharmacies by prescriber and category of prescriber
Written by Sébastien MEIGE. Updated over a week ago
The different user statuses
What are the functionalities?O
Written by OpenHealth - Customer Success Center. Updated over a week ago
How do I create, modify or delete a user?
Only a POWER USER can do it
Written by Maxime LE MOIGNIC. Updated over a week ago
Automatic Product Deactivation (Auto DPR)
Deactivate a product from your market
Written by Maxime LE MOIGNIC. Updated over a week ago
Automatic Modifying Modality Assignment (MAM Auto)
Directly modify the assignments of your productsWritten by Sébastien GUICHARD. Updated over a week ago
Achieve multi-market synchronization
Perform MAM in several marketsA
Written by Anthony Cabos. Updated over a week ago
Product Integration (IPR auto)
Request the integration of a product in your marketWritten by Sébastien GUICHARD. Updated over a week ago
Perform Multi-Market Allocation Modifications (MAM)
Achieve synchronization between your marketsA
Written by Anthony Cabos. Updated over a week ago
TEMPORARY MAM: How to follow a brand that changes laboratory/brand/label?
Advantages and risks of your type of trackingWritten by Sébastien GUICHARD. Updated over a week ago
Management of weekly comparisons
Analytical impacts of the days studied
Written by Sébastien MEIGE. Updated over a week ago
What is the regularity criterion?
Definition of the concept of regularity criterion
Written by Core Team. Updated over a week ago
Excel specifications and limitations
This article explains the specifications and limitations for Excel.
Written by Maxime LE MOIGNIC. Updated over a week ago
How do I set Google Chrome as my default browser?
How to set Google Chrome as default
Written by Maxime LE MOIGNIC. Updated over a week ago
Create and track a ticket
Tutorial to create and follow the evolution of your tickets on your personal space The HUBWritten by Sébastien GUICHARD. Updated over a week ago
How to modify your market from your personal OpenHealth space?
Integrate, modify and deactivate products from your personal OpenHealth space
Written by Maxime LE MOIGNIC. Updated over a week ago
Calculation of sales to the sector: what you need to know
What are the different steps to calculate sector sales at OpenHealth?
Written by Fabien GOURLAY. Updated over a week ago
How to qualify new products in the HUB?
Qualification of your new products in the HUB
Written by Core Team. Updated over a week ago
Can I create differentiated viewing rights at the HUB within my teams?
Rights in the Hub
Written by Core Team. Updated over a week ago
Seroprevalence: sampling method
Seroprevalence: Sampling method
Written by Sébastien MEIGE. Updated over a week ago
The dimension and measure selectors are no longer displayed in the "Multiple Period Analysis" and "My Data Archive" queryers, the extraction of the table in "Market Analysis" is partial
Dimensions and Measures are no longer displayedO
Written by OpenHealth - Customer Success Center. Updated over a week ago
I cannot see the cumulative data for a selection of months defined on my Territory Management application
Cumulative data on a selectionO
Written by OpenHealth - Customer Success Center. Updated over a week ago
What is an atypical sale?
Atypical sales and the ATYPICAL FILTERING process.Written by Sébastien GUICHARD. Updated over a week ago
What is an LPPR code?
The LPPR code (List of Reimbursable Products and Services)O
Written by OpenHealth - Customer Success Center. Updated over a week ago
There is a data gap between sell-in and sell-out
In which cases can we have a data gap between sell-in and sell-out?O
Written by OpenHealth - Customer Success Center. Updated over a week ago
Where does the information on prices, volumes, turnover come from?
Price / volume / turnover informationO
Written by OpenHealth - Customer Success Center. Updated over a week ago
Where does the "You're not authorized to access on this page" error message come from?
Error messagesO
Written by OpenHealth - Customer Success Center. Updated over a week ago
What is the camera for and how do I use it?
Camera function in your Hub appsO
Written by OpenHealth - Customer Success Center. Updated over a week ago
What is the maximum age of the HUB data?
Last data availableO
Written by OpenHealth - Customer Success Center. Updated over a week ago
The navigation elevator is not visible in the tables
The navigation liftO
Written by OpenHealth - Customer Success Center. Updated over a week ago
My Territory Management card is not loading and the message "loading" appears
Territory Management / TMA map display problemO
Written by OpenHealth - Customer Success Center. Updated over a week ago
The display of buttons or objects on a sheet is partially cut off or not visible
Display problem of buttons, objects
Written by Maxime LE MOIGNIC. Updated over a week ago
How to view a term in the HUB?
The HUB allows you to easily view quadrimesters in the 'Sales Evolution' sheet
Written by Core Team. Updated over a week ago
How do I select products in the HUB by launch date?
This article explains how to select only products launched in a certain period.
Written by Core Team. Updated over a week ago
How to create, modify and share a bookmark in your Platform ?
Creating and sharing favorites in the Hub
Written by Maxime LE MOIGNIC. Updated over a week ago
What are the best display practices in the HUB
This article details the best practices to optimize the display of the HUB
Written by Maxime LE MOIGNIC. Updated over a week ago
How to create a pivot table in Excel from the HUB?
There are many ways to export data to Excel
Written by Maxime LE MOIGNIC. Updated over a week ago
Sector reallocation, static or dynamic methodology?
Sector reallocation, static or dynamic methodology?
Written by Sébastien MEIGE. Updated over a week ago
Untitled article
GIHSN Excel fileO
Written by OpenHealth - Customer Success Center. Updated over a week ago
How to join the SantéDom Stat observatory?
Tutorial for joining the national observatory of the activity of Home Health Providers (PSAD)O
Written by OpenHealth - Customer Success Center. Updated over a week ago
Why analyze sell-in in volume?
Why analyze sell-in in volume?
Written by Sébastien MEIGE. Updated over a week ago
Blockchain
The implementation of blockchainWritten by Sébastien GUICHARD. Updated over a week ago
Automatic product reactivation (RPR auto)
Reactivate a product in your marketh
Written by hasanaj elisa. Updated over a week ago
Connection assistance: I am getting an error message

Written by Maxime LE MOIGNIC. Updated over a week ago
Change of Typological Modality (CMT auto)
Modify directly your geographical labels (sectors or regions)h
Written by hasanaj elisa. Updated over a week ago