FAQ

The HUB, a complete and continuous support plateform

Written by Maxime LE MOIGNIC
Updated over a week ago

Empty your browser's cache

How to clear your Google Chrome browser cache

Written by Maxime LE MOIGNIC
Updated over a week ago

Reset / change your password The HUB

How to change the HUB password

Written by Maxime LE MOIGNIC
Updated over a week ago

I get the message "Invalid token".

Reset password

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Written by hasanaj elisa
Updated over a week ago

Activity journal

Find the trace of the events in the background

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Written by hasanaj elisa
Updated over a week ago

I have a "Connection lost" error message

An error has occurred

Written by Maxime LE MOIGNIC
Updated over a week ago

DocuSign, CRM tool in our business process

Docusign: CRM tool in our business process

Written by Maxime LE MOIGNIC
Updated over a week ago

Optimize recurring extracts

Solutions to save time during regular extraction

Written by Antonin LE MASLE
Updated over a week ago

Bad gateway

"Bad Gateway" error message

Written by Antonin LE MASLE
Updated over a week ago

Estimated sales volume by prescriber

How to evaluate your sales volumes in pharmacies by prescriber and category of prescriber

Written by Sébastien MEIGE
Updated over a week ago

The different user statuses

What are the functionalities?

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Written by OpenHealth - Customer Success Center
Updated over a week ago

How do I create, modify or delete a user?

Only a POWER USER can do it

Written by Maxime LE MOIGNIC
Updated over a week ago

Automatic Product Deactivation (Auto DPR)

Deactivate a product from your market

Written by Maxime LE MOIGNIC
Updated over a week ago

Automatic Modifying Modality Assignment (MAM Auto)

Directly modify the assignments of your products

Written by Sébastien GUICHARD
Updated over a week ago

Achieve multi-market synchronization

Perform MAM in several markets

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Written by Anthony Cabos
Updated over a week ago

Product Integration (IPR auto)

Request the integration of a product in your market

Written by Sébastien GUICHARD
Updated over a week ago

Perform Multi-Market Allocation Modifications (MAM)

Achieve synchronization between your markets

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Written by Anthony Cabos
Updated over a week ago

TEMPORARY MAM: How to follow a brand that changes laboratory/brand/label?

Advantages and risks of your type of tracking

Written by Sébastien GUICHARD
Updated over a week ago

Management of weekly comparisons

Analytical impacts of the days studied

Written by Sébastien MEIGE
Updated over a week ago

What is the regularity criterion?

Definition of the concept of regularity criterion

Written by Core Team
Updated over a week ago

Excel specifications and limitations

This article explains the specifications and limitations for Excel.

Written by Maxime LE MOIGNIC
Updated over a week ago

How do I set Google Chrome as my default browser?

How to set Google Chrome as default

Written by Maxime LE MOIGNIC
Updated over a week ago

Create and track a ticket

Tutorial to create and follow the evolution of your tickets on your personal space The HUB

Written by Sébastien GUICHARD
Updated over a week ago

How to modify your market from your personal OpenHealth space?

Integrate, modify and deactivate products from your personal OpenHealth space

Written by Maxime LE MOIGNIC
Updated over a week ago

Calculation of sales to the sector: what you need to know

What are the different steps to calculate sector sales at OpenHealth?

Written by Fabien GOURLAY
Updated over a week ago

How to qualify new products in the HUB?

Qualification of your new products in the HUB

Written by Core Team
Updated over a week ago

Can I create differentiated viewing rights at the HUB within my teams?

Rights in the Hub

Written by Core Team
Updated over a week ago

Seroprevalence: sampling method

Seroprevalence: Sampling method

Written by Sébastien MEIGE
Updated over a week ago

The dimension and measure selectors are no longer displayed in the "Multiple Period Analysis" and "My Data Archive" queryers, the extraction of the table in "Market Analysis" is partial

Dimensions and Measures are no longer displayed

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Written by OpenHealth - Customer Success Center
Updated over a week ago

I cannot see the cumulative data for a selection of months defined on my Territory Management application

Cumulative data on a selection

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Written by OpenHealth - Customer Success Center
Updated over a week ago

What is an atypical sale?

Atypical sales and the ATYPICAL FILTERING process.

Written by Sébastien GUICHARD
Updated over a week ago

What is an LPPR code?

The LPPR code (List of Reimbursable Products and Services)

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Written by OpenHealth - Customer Success Center
Updated over a week ago

There is a data gap between sell-in and sell-out

In which cases can we have a data gap between sell-in and sell-out?

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Written by OpenHealth - Customer Success Center
Updated over a week ago

Where does the information on prices, volumes, turnover come from?

Price / volume / turnover information

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Written by OpenHealth - Customer Success Center
Updated over a week ago

Where does the "You're not authorized to access on this page" error message come from?

Error messages

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Written by OpenHealth - Customer Success Center
Updated over a week ago

What is the camera for and how do I use it?

Camera function in your Hub apps

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Written by OpenHealth - Customer Success Center
Updated over a week ago

What is the maximum age of the HUB data?

Last data available

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Written by OpenHealth - Customer Success Center
Updated over a week ago

The navigation elevator is not visible in the tables

The navigation lift

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Written by OpenHealth - Customer Success Center
Updated over a week ago

My Territory Management card is not loading and the message "loading" appears

Territory Management / TMA map display problem

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Written by OpenHealth - Customer Success Center
Updated over a week ago

The display of buttons or objects on a sheet is partially cut off or not visible

Display problem of buttons, objects

Written by Maxime LE MOIGNIC
Updated over a week ago

How to view a term in the HUB?

The HUB allows you to easily view quadrimesters in the 'Sales Evolution' sheet

Written by Core Team
Updated over a week ago

How do I select products in the HUB by launch date?

This article explains how to select only products launched in a certain period.

Written by Core Team
Updated over a week ago

How to create, modify and share a bookmark in your Platform ?

Creating and sharing favorites in the Hub

Written by Maxime LE MOIGNIC
Updated over a week ago

What are the best display practices in the HUB

This article details the best practices to optimize the display of the HUB

Written by Maxime LE MOIGNIC
Updated over a week ago

How to create a pivot table in Excel from the HUB?

There are many ways to export data to Excel

Written by Maxime LE MOIGNIC
Updated over a week ago

Sector reallocation, static or dynamic methodology?

Sector reallocation, static or dynamic methodology?

Written by Sébastien MEIGE
Updated over a week ago

Untitled article

GIHSN Excel file

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Written by OpenHealth - Customer Success Center
Updated over a week ago

How to join the SantéDom Stat observatory?

Tutorial for joining the national observatory of the activity of Home Health Providers (PSAD)

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Written by OpenHealth - Customer Success Center
Updated over a week ago

Why analyze sell-in in volume?

Why analyze sell-in in volume?

Written by Sébastien MEIGE
Updated over a week ago

Blockchain

The implementation of blockchain

Written by Sébastien GUICHARD
Updated over a week ago

Automatic product reactivation (RPR auto)

Reactivate a product in your market

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Written by hasanaj elisa
Updated over a week ago

Change of Typological Modality (CMT auto)

Modify directly your geographical labels (sectors or regions)

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Written by hasanaj elisa
Updated over a week ago